FAQs

FAQs 
Shipping and Delivery

1. How long does shipping take? Our standard shipping time is 2-5 business days within the UK. However, please note that this is an estimate and actual delivery times may vary.
2. Do you ship internationally? Currently, we only ship within the UK.
3. What happens if my order is damaged or lost during shipping? If your order arrives damaged or is lost in transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and either replace the damaged item or issue a full refund.   
   
   
4. Can I modify my order after it's been placed? Yes, you can modify your order as long as it hasn't been shipped yet. Please contact our customer support team as soon as possible to make any necessary changes.
5. What is your return policy? Please refer to our Returns & Exchanges policy for detailed information on our return and exchange process.
6. Do you offer expedited shipping? Yes, we offer expedited shipping options for an additional fee. Please contact our customer support team for more information.
7. Are there any additional charges for international orders? International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

FAQs 
Product Information

1. What materials are your products made of? Our products are made from high-quality materials, including [list of materials, e.g., crystal, metal, glass].
2. How do I care for my Memoriex product? We recommend [specific care instructions, e.g., cleaning with a soft cloth, avoiding harsh chemicals].
3. Do you offer customization options? Yes, we offer customization options for many of our products. You can personalize items with [list of customization options, e.g., engraving, custom messages, color choices]. Please contact our customer support team to discuss your specific customization needs.
4. How long does customization take? Customization may add additional time to the processing and shipping of your order. Please contact our customer support team for an estimated delivery time for customized products. 
   
   Please note that this FAQ is regularly updated. If you have any questions that aren't answered here, please feel free to contact our customer support team.