Contact & Help Centre
Get in Touch
How to Reach Us
We offer multiple ways to get in touch. Choose whichever works best for you — we aim to respond to all enquiries within 24 hours.
Email Support
The fastest and most reliable way to reach us. Send us your question and we'll get back to you personally.
Response within 24 hours · Mon–Sun
WhatsApp Text Support
We offer WhatsApp support for order queries via text message only — no voice calls accepted. To protect our team from unsolicited outreach, our WhatsApp number is shared privately.
Email us first to receive our WhatsApp details
Text only · No calls · Order queries only · Sales enquiries will not receive a reply
Contact Form
Prefer to use a form? Fill in your details and query below and we'll respond as soon as possible. Please include your order number if your query relates to an existing order.
Use the form at the bottom of this page
Response within 24 hours · Mon–Sun
Gift Oracle
Not sure what to buy? Our AI-powered Gift Oracle can help you find the perfect gift in seconds — no need to contact us at all.
Available 24/7 · Free to use · No account needed
Response Times
When We Respond
We value your time. Our team monitors enquiries every day and aims to respond to all messages within 24 hours. During busy periods such as Christmas, Mother's Day, and Father's Day, response times may be slightly longer — but we will always get back to you.
Monday – Friday
9:00 AM – 5:00 PM
Primary support hours
Saturday & Sunday
10:00 AM – 2:00 PM
Weekend support available
Outside Hours
Within 24 Hours
We'll reply on the next available working day
Bank Holidays
Limited Support
Responses may be delayed — we'll reply as soon as possible
Support Topics
What We Can Help With
Our team can assist with a wide range of queries. Here are the most common topics — click the relevant links for instant answers before reaching out.
Order Tracking
Track your order anytime using your order number. Check your dispatch confirmation email for your tracking link.
Personalisation Queries
Questions about personalisation options, engraving details, or custom text? Email us with your product name and requirements.
Returns & Refunds
Need to return an item? Email us with your order number and reason. See our Refund Policy for full details.
Damaged or Missing Items
If your order arrived damaged or incomplete, please email us as soon as possible, ideally within seven days of delivery, with photos and your order number. Prompt reporting helps us investigate with our suppliers and carriers. This request does not limit your statutory rights, including where a fault becomes apparent later.
Order Amendments
Need to change your order? Contact us immediately — we can only amend orders that have not yet been dispatched.
Product Questions
Questions about materials, sizing, or care? Check our Product Care Guide or email us directly.
Gift Recommendations
Not sure what to buy? Try our Gift Oracle for instant AI-powered recommendations, or email us and we'll suggest something perfect.
Charity & Partnerships
Interested in partnering with Memoriex? Visit our Memoriex Cares page or email us with subject line Charity Partnership Enquiry.
Self-Service
Find Your Answer Instantly
Many questions can be answered immediately using our self-service resources. Check these pages before reaching out — you may find exactly what you need.
Stay Connected
Follow Memoriex
Stay up to date with our latest arrivals, gift inspiration, exclusive offers, and behind-the-scenes content. Follow us on social media and become part of the Memoriex community.
Please note: Social media is not monitored for customer support queries. For order help, please use email or WhatsApp text as described above.
Important Notice
Our contact channels are intended for genuine customer enquiries only. Unsolicited sales pitches, freelancer outreach, SEO offers, and service solicitations sent to our support email or WhatsApp will not receive a response.
For business partnership or charity collaboration enquiries, please visit our Memoriex Cares page.
About Memoriex Customer Support
Memoriex is a UK-based luxury gift shop founded in London in 2023. Our customer support team is based in the UK and handles all enquiries personally — from order tracking and returns to personalisation queries and gift recommendations.
We serve customers across England, Scotland, Wales, and Northern Ireland. For the fastest response, contact us at support@memoriex.co.uk. WhatsApp text support is available for order queries — email us to receive our WhatsApp details.
For instant answers, visit our FAQs page or try our Gift Oracle for personalised gift recommendations.
Thank you for choosing Memoriex
Warm regards — The Memoriex Team · memoriex.co.uk
© 2024–2026 Memoriex Ltd. All rights reserved. Content, imagery, and brand assets are the intellectual property of Memoriex Ltd. Unauthorised reproduction or use is strictly prohibited.