Refund policy
MEMORIEX Return & Refund Policy
At MEMORIEX, we want you to be completely satisfied with your purchase. However, due to the nature of some products being sourced internationally, we've outlined a Return Policy that balances customer satisfaction with responsible business practices.
30-Day Return Window:
We offer a 30-day return window from the date of delivery. If for any reason you are not satisfied with your purchase, you may initiate a return within this timeframe. Please note that the item must be unused, in its original packaging, and in the same condition as when you received it.
How to Initiate a Return:
To initiate a return, please contact our customer support team via email at [sales at memoriex.co.uk / support at memoriex.co.uk ]. You will be required to provide your order number, reason for return, and any relevant photos (for damaged items).
Once your return request is reviewed, you will receive a Return Authorization Number (RAN) via email. Please include the RAN clearly on the outside of your return package.
International Returns: For items sourced internationally and shipped from outside the UK, customers are responsible for return shipping costs, including any duties or import fees incurred when returning the item to us. We are unable to predict the exact amount of these fees, but they may include customs duties, taxes, and processing charges levied by the destination country's customs agency. We will calculate the return shipping cost based on the weight and size of the item upon receiving your return request. We will then inform you of the estimated return shipping cost, including any potential duties and import taxes, before proceeding.
Return Shipping Costs:
- Defective or Damaged Items: If you receive a defective or damaged item, MEMORIEX will cover the return shipping costs. We will provide you with a pre-paid return label upon request.
- Change of Mind: For returns due to a change of mind, the customer is responsible for return shipping costs. We recommend using a reliable shipping method with tracking to ensure the item reaches us safely.
Item Not Received:
If you haven't received your order within [number] business days of the estimated delivery date, please contact our customer support team. We will investigate the issue and offer you a replacement or a full refund.
Item Does Not Fit:
[If applicable] We understand that sometimes an item may not fit as expected. You can either initiate a return following our Return Policy , or if we have stock available, we can explore a size exchange option.
Packaging and Shipping:
For your protection, we recommend using a trackable shipping method when returning an item. Please pack the item securely, ideally in its original packaging.
Refunds:
Once we receive the returned item and verify its condition, we will initiate the refund process. Refunds will be issued using the same payment method used for the original purchase, excluding return shipping costs for change-of-mind returns. Please note that it may take a few business days for the refund to be processed and reflected in your account.
Exceptions and Non-Returnable Items:
For hygiene and safety reasons, certain items are non-returnable. These may include personalized or customized products, perishable goods, or items that cannot be resold due to their nature. Additionally, any items that have been used, damaged (except for reported defects), or are not in their original packaging may not be eligible for return.
Quality Assurance:
We work closely with our suppliers to ensure high-quality products. However, in the unlikely event that you receive a defective or damaged item, please contact our customer support team immediately. We will gladly assist you in resolving the issue and ensure that you receive a replacement or refund.
Customer Satisfaction:
Your satisfaction is our top priority. We encourage you to carefully review product descriptions and specifications before making a purchase. If you have any questions or concerns regarding our Return and Refund Policy, please don't hesitate to reach out to our friendly customer support team. We are here to address any issues and ensure that your shopping experience with us is a positive one.
Thank you for choosing MEMORIEX. We appreciate your trust in us and look forward to serving you with our exceptional products and customer service.
Warm regards,
The MEMORIEX Team
Note: This policy is based on your preferences and can be further customized to fit your specific needs.