Terms of service

Memoriex — Terms of Service

Last updated: May 2026

1. About Us

These Terms of Service govern your use of the Memoriex website (memoriex.co.uk) and the purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these terms.

  • Legal entity: Memoriex Ltd
  • Registered in: England & Wales
  • Website: memoriex.co.uk
  • Contact: support@memoriex.co.uk

2. Eligibility

By using our website and placing an order, you confirm that:

  • You are at least 18 years of age, or have the consent of a parent or guardian
  • You are legally capable of entering into a binding contract
  • You are resident in the United Kingdom or an eligible delivery territory

3. Product Information

We make every effort to provide accurate and detailed product descriptions, images, and specifications. However:

  • Colours may vary slightly due to individual monitor settings or screen calibration
  • Sizes and dimensions are approximate and may vary slightly due to manufacturing processes
  • We reserve the right to withdraw or amend any product listed on our website without notice
  • Product availability is not guaranteed — in the event a product becomes unavailable after your order is placed, we will contact you to offer an alternative or full refund

4. Pricing & Payment

  • All prices are displayed in British Pounds Sterling (GBP) and are inclusive of applicable VAT unless stated otherwise
  • We reserve the right to adjust prices at any time without prior notice — price changes will not affect orders already confirmed
  • Payment is required in full at the time of placing your order
  • We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay
  • All payment transactions are processed securely through Shopify Payments and authorised payment providers using industry-standard encryption

5. Personalised & Custom Orders

  • Personalised and customised items are made specifically to your requirements and cannot be returned or exchanged unless they arrive faulty or damaged
  • Please review all personalisation details carefully before placing your order — we cannot accept responsibility for errors in personalisation details submitted by the customer
  • Personalised orders require additional processing time before dispatch — estimated timelines are stated on individual product pages

6. Shipping & Delivery

  • We aim to process and dispatch orders promptly — estimated delivery times are provided at checkout and on our Shipping Policy page
  • Delivery times are estimates only and may vary due to carrier delays, customs procedures, or circumstances beyond our control
  • We are not liable for delays caused by third-party shipping providers, customs authorities, or force majeure events
  • Risk of loss and title for products passes to you upon delivery

7. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms of Service. Please review it carefully before placing your order. Your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 are not affected by these terms.

8. Intellectual Property

All content on the Memoriex website — including but not limited to text, images, logos, graphics, page designs, and brand assets — is the intellectual property of Memoriex Ltd and is protected by copyright and other applicable intellectual property laws.

© 2024–2026 Memoriex Ltd. All rights reserved.

You may not reproduce, distribute, modify, publish, transmit, or use any content from our website without prior written permission from Memoriex Ltd. Unauthorised use of our intellectual property may result in legal action.

9. Privacy & Data Protection

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website, you consent to the data practices described in our Privacy Policy.

10. User Conduct

By using our website, you agree not to:

  • Use our website for any unlawful purpose or in violation of any applicable laws or regulations
  • Attempt to gain unauthorised access to any part of our website or systems
  • Transmit any harmful, offensive, or disruptive content
  • Use automated tools, bots, or scrapers to access or extract data from our website
  • Misrepresent your identity or impersonate any person or entity

We reserve the right to suspend or terminate access to our website for any user who violates these terms.

11. Links to Third-Party Websites

Our website may contain links to third-party websites or services not operated by Memoriex. We are not responsible for the content, accuracy, privacy practices, or availability of any third-party websites. The inclusion of any link does not imply endorsement or affiliation.

12. Website Availability

We aim to keep our website available at all times but cannot guarantee uninterrupted access. We reserve the right to suspend, withdraw, or restrict access to our website at any time for operational, maintenance, or security reasons without notice.

13. Fraud Prevention & Order Cancellation

We reserve the right to cancel any order that we reasonably suspect to be fraudulent or placed in bad faith. In such cases:

  • We may contact you to verify your identity or order details before processing
  • We may use fraud detection tools to identify suspicious activity
  • If an order is cancelled due to suspected fraud, you will be notified by email and any payment taken will be refunded

We are not liable for losses arising from fraudulent transactions on our website, but we will cooperate fully with law enforcement in any investigation.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Memoriex Ltd shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our website or the products purchased from us. Our total liability to you in connection with any order shall not exceed the total value of that order.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under English law.

15. Complaints

If you have a complaint about our products or services, please contact us in the first instance at support@memoriex.co.uk. We aim to resolve all complaints within 5 business days. If you remain dissatisfied, you may be entitled to refer your complaint to an alternative dispute resolution (ADR) scheme or the relevant regulatory authority.

16. Governing Law & Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page with an updated revision date. Your continued use of our website following any changes constitutes your acceptance of the revised terms.

18. Contact Us

For any questions relating to these Terms of Service:

Email: support@memoriex.co.uk Subject line: Terms of Service Enquiry

Memoriex Ltd — London, United Kingdom