FAQs
Shipping & Delivery
Standard UK shipping takes 2–5 business days from dispatch. Orders are typically processed within 1–2 business days. You'll receive a tracking number via email once your order ships.
We offer FREE standard UK shipping on all orders. For faster delivery, express shipping options are available at checkout for an additional fee.
Yes! Express delivery options are available at checkout. Select your preferred shipping method to see available options and pricing.
Currently, we ship within the UK. We source products from around the world to bring you rare and exceptional gifts — all delivered to your UK door.
Once your order ships, you'll receive a tracking number via email. Track your order anytime at our order tracking page using your order number or tracking code.
If your order arrives damaged or doesn't arrive at all, please contact us at support@memoriex.co.uk within 48 hours of the expected delivery date. We'll work with the carrier to resolve the issue and either send a replacement or issue a full refund.
Yes, but only if it hasn't shipped yet. Please contact us immediately at support@memoriex.co.uk. Once an order has been dispatched, we cannot make modifications.
Personalisation & Customisation
Yes! We have a dedicated collection of personalised gifts that can be customised with names, dates, messages, and more.
Personalised orders require an additional 2–3 business days of processing before shipping. Total delivery time is typically 5–8 business days. Specific timelines are noted on each product page.
Personalised and customised items cannot be returned or exchanged unless they arrive damaged or defective, as they are made specifically for you. Please review your personalisation details carefully before placing your order.
Gift Wrapping & Presentation
Yes — every Memoriex order can arrive beautifully tape-wrapped at no extra cost. Learn more about our Zero Tape Gifting Ritual.
Yes! You can add a personalised gift message at checkout. Your message will be included with the order — making every gift feel truly thoughtful.
Orders & Payments
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay.
Absolutely. All transactions are processed through Shopify's secure, encrypted payment system. We never store your payment details.
Yes! You'll receive an email confirmation immediately after placing your order, followed by a shipping confirmation with tracking details once your order is dispatched.
Yes, discount codes can be entered at checkout. Only one discount code can be used per order.
Returns & Exchanges
Return timeframes vary by product and supplier, typically ranging from 14–30 days from delivery. Items must be unworn, unused, and in their original packaging. Personalised items cannot be returned unless defective. Visit our Refund Policy for full details.
Contact us at support@memoriex.co.uk with your order number and reason for return. We'll provide return instructions and confirm the timeframe for your specific product.
Return shipping costs are the customer's responsibility unless the item is faulty or we sent the wrong item.
Once we receive and inspect your returned item, refunds are processed within 5–7 business days to your original payment method.
Product Information
We offer over 11,000 products made from a wide variety of high-quality materials. Each product page includes detailed information about the specific materials used.
Yes — all our products are brand new and sourced from reputable international and local suppliers.
Care instructions vary by product type. Specific guidelines are provided on each product page. Visit our Product Care Instructions page for comprehensive guidance across all 16 product categories.
Warranty information varies by product and supplier. Please check individual product pages for specific warranty details, or contact us at support@memoriex.co.uk.
We have over 11,000 products across 100+ curated collections — spanning fashion, home, luxury, personalised gifts, and more.
Yes! We're constantly updating our collection with new and exciting products. Follow us on social media or check back regularly to discover new arrivals.
Gift Oracle & Style Studio
The Gift Oracle is our AI-powered recommendation engine. Answer a few quick questions about your recipient — their personality, occasion, and budget — and it will suggest the perfect gift in seconds.
The Style Studio lets you visualise and personalise your gift before you buy — exploring options to make it truly one-of-a-kind.
Our Gift Horoscope is a curated discovery experience — browse gifts aligned to personality, star sign, and occasion for a truly inspired choice.
Customer Support
Email: support@memoriex.co.uk
Contact Form & Live Chat: Contact & Help Centre
Live Chat: Available 24/7 when our online store is open
Contact Form & Live Chat: Contact & Help Centre
Live Chat: Available 24/7 when our online store is open
We aim to respond to all enquiries within 24 hours. Our live chat provides the fastest response when available.
Each product page includes detailed information, but if you need more help, contact us at support@memoriex.co.uk with the product name or link and we'll be happy to assist.
Still Have a Question?
Our team is always here to help. Whether it's about an order, a product, or finding the perfect gift — reach out and we'll get back to you within 24 hours.
About Memoriex
Memoriex is a UK-based online gift shop specialising in luxury, personalised, and unique gifts for every occasion — birthdays, anniversaries, weddings, Christmas, Valentine's Day, Mother's Day, Father's Day, and more. We serve customers across the United Kingdom and ship products sourced from around the world.
Our store features over 100 curated gift collections, an AI-powered Gift Oracle recommendation engine, a Style Studio for personalisation, free tape gift wrapping, free standard UK delivery on qualifying orders, and a rich editorial Universe of gifting guides and strategies.
Memoriex is verified on Google and Judge.me. If you have a question about a product, an order, or our services, our customer support team is always ready to help at support@memoriex.co.uk.
Thank you for choosing Memoriex
Warm regards — The Memoriex Team · memoriex.co.uk
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